REFUND POLICY
**Last updated: 20 July 2026**
All products sold on mcpcart.com are digital products delivered instantly. This policy explains when refunds are available.
**Instant digital delivery and the 14-day cancellation right**
Under the UK Consumer Contracts Regulations 2013, consumers normally have a 14-day right to cancel online purchases. For digital content, this right is lost once delivery has begun with your consent. By completing your purchase, you expressly consent to immediate delivery of the digital content and acknowledge that you lose your 14-day right to cancel once the download or access has been made available.
**When we do refund**
We will refund you in full where:
- The product is faulty, corrupted, or materially not as described on the product page — as required by the Consumer Rights Act 2015. Where possible we will first offer a repair or replacement (for example, a fixed or updated file); if we cannot fix the issue within a reasonable time, you will receive a full refund.
- You were charged more than once for the same order, or charged in error.
- You purchased a product but the files were never made available to you and we cannot deliver them.
**When we do not refund**
- Change of mind after the download or access link has been made available.
- Incompatibility with tools or configurations that are outside the compatibility notes stated on the product page.
- Issues caused by modifications you made to the files, or by changes in third-party AI tools beyond our control.
**How to request a refund**
Email support@mcpcart.com within 30 days of purchase with your order number and a description of the issue. We may ask for reasonable information to verify the problem (for example, error output). Approved refunds are issued to the original payment method, normally within 5–10 business days depending on your bank.
**Chargebacks**
If you have a problem with an order, please contact us first — we resolve almost all issues quickly and directly.
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